Contact

Everything goes through one form: request access. A person reads every submission. We reply within two business days, faster for reserved teams.

Requesting access

Use the request access form. It asks for what we need to place you: your work email, your company or lab, your team size, your workload and your expected hours per month. That gets you an answer with available dates instead of a follow up question.

Reserved capacity

Use the same form and put the GPU count, the term and the earliest start date you can use in the notes. We answer with what is available on C1 and, if it does not fit, where you sit in line for the next cluster. The agreement is 3 pages and takes one business day to countersign.

Incidents

Reserved teams get a phone number with their agreement for hardware incidents. It is answered around the clock. For anything else, the status page is live and the status history is the record.

Security reports

If you find a security problem in the API, the console or the site, send it through the same form with security at the start of the notes. We acknowledge within 1 business day and do not take action against good faith research.

Press and partnerships

Same form. Be specific about what you want in the notes. We do not do joint announcements, and we do not resell.

Where we are

RACK SYSTEMS operates C1 in Hillsboro, Oregon. The team works from the Pacific time zone. There is no office to visit and no phone line for sales.